Account deletion and privacy requests
Last updated October 2, 2026
Delete your account in the app
Open Profile > Settings > Delete My Account, optionally choose a reason, tap Delete my account and confirm. This is permanent deletion, not deactivation. Use Download My Data in Settings before deleting if you want a copy. Uninstalling the app does not delete your account. If you cannot sign in, email info@roostmate.app from your registered email or identify the phone number on your account. We may verify ownership; never send us a password or verification code.
What is removed
The deletion flow removes uploaded photo objects, the account and profile, claimed onboarding information, phone challenges for the account number, sessions, prompts, handshakes, matches and their messages, blocks, passes, household memberships and votes. It also removes matching waitlist entries, first-party analytics linked to the account or its claimed onboarding drafts, and household shortlist entries about the account. If a household owner deletes their account, ownership transfers to a remaining roommate; an empty household is removed. Conversations removed with a match disappear for both participants. Copies saved independently by another person are outside our control.
What may remain
Safety reports retain their reason, details and review records after account links are removed. Free text can still identify people; these reports are not necessarily anonymous. Waitlist entries matching your account email or phone number are removed with your account. Other waitlist entries and contact submissions require a separate privacy request. Unclaimed onboarding records, provider logs and backup copies may also require separate handling. Limited information may be retained for security, disputes or legal obligations, with use restricted to those purposes.
Other privacy requests
Email info@roostmate.app to request access, correction, deletion, a portable copy, withdrawal of optional consent, or review of a denied request. State which request you are making and enough information to locate the record. An authorized agent may contact us with proof of authority; we may separately verify the person concerned. Where applicable law grants an appeal, reply with Privacy appeal and your original request details. We respond within applicable legal deadlines and explain any permitted exception. You may also contact your state attorney general. We do not penalize you for exercising privacy rights.
Data export and timing
Download My Data in Settings saves a copy of your core account and activity data as a JSON file: account and profile details, setup answers, households, photo links and captions, prompts, handshakes, matches and their messages, blocks, passes, reports you filed, notification settings, your referral code and analytics events. It does not include photo files or provider logs; email info@roostmate.app for those, or if the download does not work. A successful in-app deletion removes the active account data handled by that flow; it does not mean every backup or independent provider record has been erased immediately. If deletion fails or a request concerns retained records, contact us so we can investigate and confirm the outcome.